Account Information

Frequently Asked Questions and Usage Tips

Instructions on Opening Your Account

Your Global Xchange account gets set up automatically the first time you get paid a commission. At that time, you will receive an e-mail from (clientname)@globalxchange.net that includes instructions on how to setup your password, open your account and receive your commission. If you do not get this e-mail and know you should have received a commission, please contact your affiliated company’s support department to be sure that they sent you a commission.

If they have and you cannot find the e-mail sent by our system to help you open your account, please fill in the form at www.globalxchange.biz/registration.htm and we will assist you in getting your account open. Once you fill in this form, we will send you an e-mail from sales@globalxchange.biz, usually within 1 business day, to assist you in opening your account and obtaining your commission.

What are the Limits on My Global Xchange Card?

You can load up to $2,500.00 USD per day and $9,700.00 per month onto your Global Xchange card. The maximum daily withdrawal limit for the card is set at $2,500.00 per day and $1,000.00 per transaction. Please note that some ATM machines may not let you withdraw the full $1,000.00 per transactions – local banks and ATM machine owners have the right to set their own withdrawal maximums which supersede our set limits.

What Rules Apply to My Password and Log-In?

When selecting your password, please note that it must be at least six characters long and we recommend that it contain at least one “shift numeric” in it – such as a: !, @, #, $, %, etc. FYI – All e-mail addresses in our system are stored in lower case – remember this when logging into your account using your e-mail address. You can log-in to your account using either your IGX Account ID or E-mail address.

Getting Your Global Xchange Card

To obtain your Global Xchange card, you need to fill in the form at www.globalxchange.biz/cards.htm and you need to send in proof of identification documents. For instructions on sending in your Proof of Identification documents please go to www.globalxchange.biz/cards.htm

Instructions on Opening Your Account

Using Your E-mail Address with IGX

Your commission gets paid to the E-mail address you have listed in your affiliated company’s back-office Profile. Please remember that if you change your e-mail address in your back office profile, you need to also change it in your Global Xchange account as you will now get paid to the new e-mail address. If you had an existing IGX account with one e-mail address and you do not update your address in the IGX system when you update your back office one, you will end up with two IGX accounts as you get paid future commissions.

Global Xchange Card International Assessment Fee

This fee is the currency conversion surcharge charged by Visa and Mastercard for managing the currency conversion on your transaction at an ATM machine. This charge never used to appear on statements – it was “bundled” in with the Withdrawal amount in the past but recent legislation has required that this charge be shown separately on ATM card usage/activity statements.

How and Where to Use Your Global Xchange ATM Debit Cards

Global Xchange cards can be used at most ATM machines installed at Bank locations around the world. Look for either the “Cirrus” or "Maestro" signs on the ATM machine to see if your card will work there. Note: In certain instances, your card will not work at a machine displaying the “Plus” sign. This is because this may be a PLUS “Regional” as opposed to an “International” machine. To find out where your cards are usable in your country, please go to www.mastercard.com, select Canada for your country and then find the ATM locator. Use it to find ATM machines in your country near you where the card can be used.

To use your card at an ATM machine, please remove funds from the Checking Account or the first account selection offered by the ATM machine software if Checking Account is not displayed. Our cards are attached the Checking Account in our system. Also, to minimize your usage costs with the card, do not use the Balance Inquiry feature at an ATM machine – you will get charged an additional $4.50 transaction fee for this service. Access your card online instead to review your balances as there are no charges incurred there for doing so.

Using the Remove Funds Feature

After you receive your e-mail with your commission notification and accept your funds, you may choose to move your money to your personal bank account. Make sure that when doing this that you enter your bank Routing Code, Account Number and Name exactly as they appear on your bank statement otherwise your bank may not accept this transaction. Remove Funds transactions usually reach your bank within 2-3 business days.

The Government ID Field in Your IGX Profile

You use this field to enter any government issued ID number you choose that will help to help identify you if you forget a password or lose a card or something in the future and need to identify yourself to us. You want to put in some number that somehow identifies you and that you will remember. We are multi- country - so use whatever you might have. Social Security Number, Health number, passport number, birth certificate, etc. If in your country you are not issued any form of Government ID number at all, enter a number that you can remember that has meaning to you.

Having Trouble Accessing Your IGX Account?

You can use your e-mail address as your Account ID to login to your account at our login page, https://www.globalxchange.net. Also on that page you can use the Forgot Password feature to create a new password for yourself. Just press the Forgot Password button and follow the instructions. Remember that each password must be at least 6 characters long and should contain at least one shift character in it – such as a !, @, #, $, %, etc. If you still cannot get in, please send an e-mail to support@globalxchange.biz for further assistance.